Privacy Policy

Protecting Your Privacy

Effective Date: 31.07.2023

At iFrameWeb Solutions (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our digital marketplace located at iframeweb.com/marketplace. By accessing or using our website and services, you agree to the terms and practices described in this policy. Please read this Privacy Policy carefully to understand how we handle your information.

Information We Collect

1.1 Personal Information
We may collect personal information, including but not limited to your name, email address, and mobile number when you:

Fill out contact forms on our website
Purchase our digital products on iframeweb.com/marketplace
Use our services and provide information during the checkout process
Comment on articles on our website

1.2 Usage and Analytics Information
We use third-party tools such as Microsoft Clarity to analyze user behavior on our website, including but not limited to page views, click-through rates, and session durations. This information is collected anonymously and helps us improve our website’s functionality and user experience.

1.3 Payment Information
Please note that we do not directly collect or store payment information (such as credit card details). All payments for our products and services are processed securely through Razorpay. We recommend reviewing Razorpay’s Privacy Policy to understand how they handle your payment information.

1.4 Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic patterns, and gather information about your preferences. You have the option to disable cookies through your browser settings, but this may limit your access to certain features on our website.

How We Use Your Information

2.1 Provide and Improve Our Services
We use your personal information to:

Respond to your inquiries and provide customer support
Process and fulfill your orders for digital products
Improve our website and services based on user feedback and behavior

2.2 Marketing and Communication
With your consent, we may send you promotional emails or messages about our latest offers, updates, and relevant content. You can opt-out of receiving marketing communications at any time.

2.3 Analytics and Insights
We utilize usage and analytics information to understand how users interact with our website, identify trends, and improve our content and marketing strategies.

Information Sharing and Disclosure

3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors and email marketing platforms. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

3.2 Legal Compliance and Protection
We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. We may also disclose information to enforce our terms of service or protect our rights, privacy, safety, or property.

Your Choices and Rights

4.1 Opt-Out
You can opt out of receiving marketing communications from us by following the instructions provided in the emails or by contacting us directly.

4.2 Access and Update
You have the right to access, update, or delete your personal information. If you wish to do so, please contact us using the information provided at the end of this Privacy Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.

External Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their respective privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with the updated effective date. We recommend reviewing this page periodically to stay informed about our privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or our use of your personal information, please contact us at:

Email: [email protected]
Phone: +91-885-173-0877

Our digital marketplace operates under the same privacy practices outlined in the main Privacy Policy above. Additionally, when you use the marketplace, please be aware of the following:

Product Purchases and Refunds
As we are selling digital products on the marketplace, please note that we do not offer refunds unless specified otherwise in the product description. Read our refund policy. By purchasing products from the marketplace, you agree to the terms and conditions set forth in our Refund Policy.
Microsoft Clarity and Meta Pixel
The usage and analytics information collected through Microsoft Clarity on the marketplace website are used solely for analyzing user behavior to enhance the user experience. The installed meta pixel for Facebook’s Instagram ads is used for marketing and retargeting purposes.
Payment Gateway Fee
In the rare case that a refund becomes necessary, the customer will be responsible for covering the payment gateway fees incurred during the refund process. For domestic (Indian) transactions, the payment gateway fee is 2%, while for international payments, it ranges from 5-10%.

By using our marketplace, you acknowledge and consent to the terms outlined in this Privacy Policy and our Refund Policy.

Last updated: 29.12.2023